You entered your password correctly, but the screen says “Account locked due to multiple failed attempts.” This usually happens when the browser stored an old password or the account was flagged after several wrong tries.
Identity Verification (KYC) Stuck or Documents Rejected
You see the message “Documents pending” or “Upload failed.”
- Photo is blurry or cropped
- ID document expired
- Name on the account does not match the document
- Utility bill older than the allowed period
- File format not supported (only JPEG, PNG, or PDF)
- Check your email for the exact rejection reason.
- Take a new photo of your ID in natural light, with all four corners visible.
- Make sure your full name on the account matches the document exactly.
- Upload a utility bill or bank statement issued within the last few months.
- Save the file as JPEG or PNG, under the size limit shown on the upload page.
- Submit the corrected documents. If the system allows, replace the old files.
- Visit learn more to log in and check the verification status. If the status does not change within a reasonable time, contact support with your account email.
Welcome Bonus or Free Spins Not Credited
You deposited but the bonus balance shows zero and no free spins appeared.
- You did not enter a valid bonus code before depositing
- Payment method used is excluded from the promotion
- Deposit amount is below the minimum required
- You already claimed a similar offer before
- Bonus is automatically credited only after a specific deposit method
- Log in and go to the cashier or promotions page.
- Locate the bonus entry for the relevant offer.
- Copy the exact bonus code, with no extra spaces.
- Make a new deposit using a method listed in the promotion terms.
- Enter the Casino Extreme bonus codes in the bonus code field before confirming the deposit.
- Complete the deposit. The bonus funds or free spins should appear within a short time.
- If they do not, refresh your account balance. If still missing, open a live chat ticket or email support with your deposit ID and bonus name.
Cannot Log In or Account Locked After Failed Attempts
You try to log in but the page displays “Account locked” or “Invalid username or password.”
- Caps Lock is on or the username is typed incorrectly
- Browser has cached an old password
- Account was deactivated for inactivity
- Multiple failed login attempts triggered an automatic lock
- Email verified but account still restricted by security checks
- Double-check your username and password for typos. Use the “show password” icon.
- Clear your browser cache and cookies, then restart the browser.
- Use the “Forgot Password” link to reset your password. Check your email for the reset link and choose a strong new password.
- Wait for the lock time to expire. The system usually unlocks after a short cooldown.
- If the account remains locked after the cooldown, contact support and provide your registered email.
- Confirm that your account email is verified. If not, request a new verification email from the login page.
- Once unlocked, log in on a fresh browser session. Avoid using saved passwords from the browser.
- Enable two‑factor authentication (2FA) if available, to prevent future lockouts from password issues.
To avoid most of these problems, always use the latest bonus code when depositing, store your login details in a password manager, and upload clear, matching documents the first time.